1. Introduction
At Nura Istanbul, we take your privacy seriously. This policy explains how we collect, process, and protect your personal data, your rights regarding your data, and how to contact us with questions or concerns. By using our website or placing an order, you agree to the practices described here.
2. What is Personal Data?
Personal data refers to any information that can identify you directly or indirectly. This includes, but is not limited to:
- Name, phone number, email, postal address
- Payment information (e.g., credit card numbers)
- Digital identifiers such as IP address, browser type, and device information
3. Responsibility
Nura Istanbul is the data controller and is fully responsible for processing your personal data in compliance with:
- Turkish Personal Data Protection Law (KVKK, Law No. 6698)
- EU General Data Protection Regulation (GDPR)
4. How We Collect and Use Your Personal Data
We collect personal data through:
- Website forms (contact, inquiry, or order forms)
- Call center interactions
- Mobile applications
- Emails, SMS, and other communication channels
- In-person visits or physical forms
Purposes of Processing
Your data is used for:
- Processing and delivering your orders
- Managing billing, payment, and shipping
- Improving website functionality and user experience
- Marketing, promotions, and newsletters (with your consent)
- Customer support and complaint handling
- Legal and regulatory compliance
- Analytics, security, and fraud prevention
5. Cookies
We use cookies to improve your browsing experience. Cookies are small text files stored on your device to recognize it on future visits. Cookies may help us:
- Analyze website usage
- Improve user experience
- Provide certain services on our website
You can block or delete cookies via your browser settings. Please note that disabling cookies may affect website functionality.
6. Data Sharing
Your personal data may be shared only in the following cases:
- With your consent: For marketing or promotional purposes with Nura Istanbul group companies
- For legitimate business purposes: With suppliers, business partners, or group companies to provide services
- As required by law: With authorized public institutions or legally entitled private entities
Your data will never be sold to third parties.
7. Your Rights
Under KVKK and GDPR, you have the right to:
- Learn whether your personal data is being processed
- Request access to your data
- Request correction of inaccurate or incomplete data
- Request deletion or destruction of your data
- Request notification of these actions to third parties
- Object to automated decisions affecting you
- Request compensation for damages caused by unlawful processing
Requests can be made to our KVKK Officer via:
- Email: info@nuraistanbul.com
- In-person (with identity verification)
- Notarized proxy
- Secure electronic signature (KEP)
All requests will be responded to within 30 days.
8. Contact Us
For questions, concerns, or complaints regarding your personal data or this privacy policy, please contact us:
Email: info@nuraistanbul.com